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Complaints

If you have any concerns regarding the service received during your time with Poole Townsend, please contact the office or your Solicitor in the first instance.

To register a formal complaint, please follow instructions below.

Estates Ltd Complaints (Estate Agency and Conveyancing)

If we are unable to resolve the problem please direct your Estate or Solicitors complaint to Mrs Angela Cornthwaite who is responsible for client care issues. You can contact Angela by post at;

69-75 Duke Street, Barrow-in-Furness, LA14 1RP.

via email at acornthwaite@pooletownsend.co.uk; or, via telephone on 01229 811811.

Download our complaints procedure

Solicitors Ltd Complaints

If we are unable to resolve the problem please direct your Estate or Solicitors complaint to Mrs Angela Cornthwaite who is responsible for client care issues. You can contact Angela by post at;

69-75 Duke Street, Barrow-in-Furness, LA14 1RP;

via email at acornthwaite@pooletownsend.co.uk; or, via telephone on 01229 811811.

Download our complaints procedure

Financial Services complaints

If we are unable to resolve the problem please direct your Financial Services complaint to Mr Derek Pearce who is responsible for client care issues. You can contact Derek by post at;

69-75 Duke Street, Barrow-in-Furness, LA14 1RP;

via email at dpearce@pooletownsend.co.uk; or, via telephone on 01229 811811.

Download our complaints procedure

You’re in safe hands

Trust our team of local experts to provide the best advice on a wide range of legal and financial issues whenever you’re facing a life change and need the best support.

0800 389 2939

Our team are available, 8am-7pm Monday to Thursday, 8am-6pm Friday & 9am-1pm Saturday

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She'll be glad you planned ahead

Organising your finances today, while planning for the future can be a challenge. We’ll put the kettle on – and take the pressure off.

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From making a will, to matters of business law our qualified solicitors can offer advice and guidance. Pop in for a chat or call us to make your free appointment.

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Get in Touch

Poole Townsend (Head office)
69-75 Duke Street, Barrow-in-Furness, Cumbria, LA14 1RP. Telephone: 0800 389 2939 Email: enquiries@pooletownsend.co.uk

Poole Townsend solicitors Ltd (Company no:10964550) is a company registered in England and Wales with its registered office at 69-75 Duke Street, Barrow in Furness, LA14 1RP. A list of directors is available at the registered office address. Authorised and regulated by the Solicitors Regulation Authority number 647087. We are independent financial advisers authorised and regulated by the Financial Conduct Authority. VAT registration number :154365563.

Poole Townsend Estates Ltd. (Company No: 10960705) is a company registered in England and Wales with its registered office at 69-75 Duke Street, Barrow in Furness LA14 1RP. A list of directors is available at the registered office address. Regulated by the Council of Licensed Conveyancers to provide Conveyancing services. (Firm no: 3438) VAT registration number 288092466. Our Estate Agency is a member of the Property Ombudsman scheme.

Poole Townsend Estates Ltd Property Client account has client money protection, to view our Client Money Protection Certificate please click here. The Propertymark Conduct and Membership Rules can be found here.

Professional Indemnity Insurance – please contact Martin Oates at the address above if you require details of cover held.

Registered with the Information Commissioners Office for data protection purposes (ICO No: Z5054999)

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