Angela is a founding member of our Kendal team that celebrated its 25 year anniversary last month. She started in property sales and is now our Operations Manager covering all aspects of the business.
What's a typical day at work for you?
I can honestly say I never have a typical day at work. My role can change by the hour and can see me dealing with clients, working on projects, ensuring our compliance systems are correct, and if needed, popping out to carry out a property viewing or meet a client. It’s what I love about the job and its what has kept me at the company for the last 25 years
What’s the biggest challenge in your role?
Dealing with constant change, not just in the property market but also across the legal sector. I often joke that I need a crystal ball – it would certainly be handy when trying to look at future trends and plan for peaks and troughs in the market as well as the many changes in legislation that constantly get thrown at us.
What are you most excited by within the business - both now and in the future?
I love our ability to change and evolve to meet our clients' needs. Our mission is to be the number one provider of Estate Agency, Legal and Financial services in the area and it’s great to be part of a team that is forward thinking and excited about how we can continue to deliver this. In the future I see technology and automation playing an increased role in what we do, and I’m excited to embrace this whilst still ensuring the clients continue to get the human interaction that is needed in our type of business.
Within your role what are you most proud about?
Two things – maintaining the Number 1 position across South Cumbria for new instructions and sales agreed throughout the last 25 years and the length of time many of our team have worked for the company. This brings a vast knowledge and wealth of experience which ultimately allows us to deliver a great client service. I love working in an office and seeing people walk in who have sold houses through us for years – it gives me a real buzz and makes me very proud of what we have achieved as a business.
Can you share something your colleagues won’t know about you?
Ooh that’s tricky, they probably know everything! I’ve been part of the team for so long! Maybe the fact that I’ve embraced open water swimming – I’ve even managed to ditch the wetsuit - though I must admit I like it to be at least 12 degrees before I go in!