Left to Right - Courtney, Sue, Claire, Alex, Becky, Libby & Poppi
Poole Townsend have won the British Property Award for estate agency in Barrow-in-Furness, for the third successive year.
The judges praised our outstanding customer service throughout the extensive judging period, where our team were mystery shopped against a set of 25 criteria. This provided a rigorous overview of our customer service levels, exploring a wide variety of mediums, scenarios and time periods so that all estate agencies in our area could be compared in a fair way.
Below - Our property viewers - Bev, Tracy, Stacey & Lesley
The British Property Awards are the most inclusive estate agency awards, as agents are not charged to enter. On average they judge 90% of agents each year that meet their minimum criteria on local levels.
Robert McLean from the British Property Awards said “winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition”.
“We are delighted to be Gold Winners for the third time”, explained Property Department Manager & Valuer, Claire Robinson. “The last year has seen a huge increase in properties bought and sold in our area and with many of the sales and viewing team working remotely during this time we’re delighted that our excellent customer service has been recognised by such a prestigious award.”
The team are now shortlisted for a number of national awards which will be announced later this year - keep your eyes peeled!
If you are looking to buy or sell your property, contact a member of our Gold award-winning team on 01229 811811.