The new ‘Whiplash Portal’ and what it means to claimants

A new website for the Official Injury Claim service went live on 31st May 2021.

This free, independent and online service is operated on behalf of the Ministry of Justice. It offers those with minor injuries from road traffic accidents the opportunity to claim compensation without the need for legal help. The Official Injury Claims website covers accidents after 31st May that happened in England or Wales. As the most common injury in vehicle accidents is whiplash, it has been dubbed the “Whiplash Portal.”

The new portal can be used to claim up to £5,000 in relation to personal injuries and up to a total of £10,000 to cover other losses related to the accident. These may include loss of earnings, insurance excess, damage to the vehicle and any other fees incurred in submitting the claim.

Anyone over 18, who was the driver or passenger at the time of a road accident where they believe they were not at fault can use the platform to claim. It is advised that pedestrians, cyclists or motorcyclists, should still seek independent legal advice following any accident as before.

Joanne Copeland, our litigation specialist and member of the Association of Personal Injury Lawyers, believes claimants will suffer as a result of these changes. 'This website has great intentions but unfortunately, despite the website being referred to as the People’s Portal, it is not a straightforward process”, she explains. “The 64 page support guide offered is complex. This leads to concerns that only a minority of potential claimants will take the time required to pursue a claim via the portal. Instead victims will seek legal advice to complete the process, despite the requirement for these to be reimbursed by the defendants insurers being removed. “

Will claimants be fully compensated for their injuries
Naturally no small claim can be settled without a medical report to support. However, the portal is only designed to be used for soft tissue injuries, with others such as small fractures or travel anxiety unlikely to be covered. As yet, there has also been no official guidance on how claimants with multiple injuries can claim via the Portal.

Despite being designed to make the personal injury claim process simple, secure and unbiased, we believe that claimants will be under compensated for their injuries as most will not have the benefit of legal advice.

At Poole Townsend we operate a free initial consultation, which can act as a ‘reality check’ to determine whether you have a claim. We’re honest about what we can achieve and what that involves so you can make the best informed decision. The majority of our cases operate on a no win, no fee basis so if we can help, contact Joanne and the team.

You’re in safe hands

Trust our team of local experts to provide the best advice on a wide range of legal and financial issues whenever you’re facing a life change and need the best support.

0800 389 2939

Our team are available Monday to Friday 9am - 5pm

Find Your BranchMEET THE TEAM

She'll be glad you planned ahead

Organising your finances today, while planning for the future can be a challenge. We’ll put the kettle on – and take the pressure off.


You'll know when it's time to talk

From making a will, to matters of business law our qualified solicitors can offer advice and guidance. Pop in for a chat or call us to make your free appointment.


Sign up for our newsletter

Your details

Signing up to our newsletter will place you on our weekly property guide, providing you with the latest properties for sale and industry news.
You can unsubscribe at any time. We value your privacy and will not share your details.

© Poole Townsend 2017 - 2022. All rights reserved.
Poole Townsend solicitors Ltd (Company no:10964550) is a company registered in England and Wales with its registered office at 69-75 Duke Street, Barrow in Furness, LA14 1RP. A list of directors is available at the registered office address. Authorised and regulated by the Solicitors Regulation Authority number 647087. We are independent financial advisers authorised and regulated by the Financial Conduct Authority. VAT registration number :154365563.

Poole Townsend Estates Ltd. (Company No: 10960705) is a company registered in England and Wales with its registered office at 69-75 Duke Street, Barrow in Furness LA14 1RP. A list of directors is available at the registered office address. Regulated by the Council of Licensed Conveyancers to provide Conveyancing services. (Firm no: 3438) VAT registration number 288092466. Our Estate Agency is a member of the Property Ombudsman scheme.

Poole Townsend Estates Ltd Property Client account has client money protection, to view our Client Money Protection Certificate please click here. To view our Equality and Diversity Data please click here. The Propertymark Conduct and Membership Rules can be found here.

Professional Indemnity Insurance – please contact Martin Oates at the address above if you require details of cover held.

Registered with the Information Commissioners Office for data protection purposes (ICO No: ZA494153 & ZA331395)


Book Your Free Valuation

Fill out the form below and we'll get in touch to arrange your free valuation.

Your Details

We value your privacy and will not share your details.