Differing fortunes in an active market

The property market is a funny old place. There are so many different approaches to selling and so many different outcomes for both agents and sellers. The expected increase in sales activity in September happened with a surge in new properties to the market and a subsequent increase in sales levels. Local agents are providing the high level of customer service and sales that we always have done.

However, in other areas of the market things are not quite as rosy. Online agents Hatched surprisingly closed with immediate effect at the end of September leading several people to question the future of the online sector. The agency, owned by established and nationally recognised agents Connells, was closed with the chief executive saying that the model was “significantly lacking when compared with the level of customer service, support and expertise that our high street operations provide.”

Once again the notion that local knowledge and local experts are best placed to sell local property is confirmed.

The statement went on to say that ”an upfront fee obligation - payable irrespective of whether a property sells or not – is not the right solution for the customer.”

Before being accused of a witch hunt this close to All Hallows Eve, I have to say that this is not suggesting that all internet agents are evil and are only interested in the treat now and trick later approach. There is a place for everyone in the marketplace, however, it is becoming more and more recognised that to receive the expected high levels of service and secure the best price for your property then a local high street agent is still the way forward.

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