Our clients say…

  • I would like to thank everyone at Poole Townsend who helped me manage the rental and then sale of the house I owned at Brogden St. Everyone I worked with was helpful and competent and both the rental and sale were handled very well. I particularly appreciated the personal and sensitive way Andrew Sanderson, my letting agent, accommodated my elderly tenant and worked with me despite my living in California with the difficulties in communication that that entailed. It is difficult for a landlord living abroad to be sure his interests and responsibilities are being looked after reliably so I'm grateful for Mr. Sandersons help. Thanks also to Victoria Tyson and Lorraine Dickinson who competently handled the sale of the house. The sale went smoothly in all respects and I was kept well informed about it's progress which was very reassuring.

  • I have had an excellent service with whichever department I have used, wills, pensions, estate agents, financial advice.

  • I just wanted to write to say how pleased with the service Poole Townsend have provided in marketing the sale of our house.

    I was impressed both with initial contact, but very importantly with the updates after each viewing. When I did contact the office, whoever I spoke to could update me, and all my calls were returned. I wouldn't hesitate to use Poole Townsend again.

  • Caroline Pearce + Joanne Grisdale were both excellent.

  • All the staff have been brilliant. They are all so friendly and happy to help. We were given really clear advice. Thanks for everything you have done. Definitely will recommend to others.

  • Jamie Williams was fantastic and very sympathetic to mine and my daughter’s needs.

  • Daniel Hutton dealt with my purchase. I thought the service was excellent value for money and extremely fast. I found Daniel easy to communicate with, Thanks.

  • All staff were great!

  • Jamie Williams - felt very at ease and helpful with him.

  • Special thanks to Katie for keeping us up to date with correspondence on our property.

  • All the staff we dealt with were polite, courteous and understanding of our needs.

  • I visited Marie and just wanted to say again how much I like her but most of all trust her advice. I find her open, honest and professional and she makes me feel she will safely look after my money. Marie is a real asset to you.

  • Five years with a different estate agent who thinks I should pay them for their inability to sell my property, 6 weeks with Poole Townsend and its sold. Very happy.

  • Tina Bower gave excellent help and support during the purchase of our new house. Thanks.

  • You've done the best you can for me and I am very grateful for all, thank you very much.

  • We mainly dealt with Caroline Pearce, she was very helpful, friendly and explained everything well. Excellent service all round. Thank you

  • The Estate agents selling our house were fantastic. The team were friendly and reassuring and so patient with us.

  • I'd like to thank Liz Redmond for her friendliness and total professionalism.

  • Every member of staff dealt with was both professional and efficient.

  • Pam Atherton, very competent, knowledgeable and fast responding - superb service.

  • We were impressed with the responsiveness and helpfulness of staff in the legal and property areas.

  • I would just like to thank you for your help and advice under stressful circumstances for myself.

  • Legal dept - service was fantastic.

  • Lynn and Fiona worked well to keep me and my partner up to date with info and communicated well with staff downstairs.

  • I found the staff very helpful and Nicola kept me informed on all fronts, very helpful.

  • Outstanding service from everyone in what is clearly a happy and professional team. The response time to any queries allowed for a completion in the shortest of duration.

  • Great service did as expected highly likely to use your services again when buying our next house.

  • Thank you for supporting the sale of our house, it was a professional service, including an honest valuation. I would recommend you to others because achieving over the asking price was amazing.

  • Dealing with Louise Devlin in your conveyancing department was brilliant. Our estate agents had suggested using their 'on line' service which was difficult to access. Selling the house long distance was eased by Louise and trouble free. Very good experience. Thank you.

  • Third sale with Poole Townsend and have always been very helpful and professional, many thanks for making the process as painless as possible.

  • I'm always happy with the service that I receive from your company and if I ever need the service of a solicitor I will always use your service. Thank you.

  • I am very pleased how well you dealt with my case and would recommend your services to anyone that needs professional and excellent solicitors. Thanks.

  • All staff in your office in Kendal, Milnthorpe and Barrow have been excellent and been extremely helpful and made us feel confident and relieved about our future. We are very grateful for the help you are giving us.

  • Very friendly and efficient service was kept undated at all stages by phone and email. Highly recommended.

  • First class service well recommended trouble free and friendly but entirely professional throughout.

  • Amy and Trystan were exceptional in the execution of business. I would like to thank Amy especially for her help and in helping me to look at the positives of the situation.

  • Very satisfied with your service, many thanks.

  • Fantastic thank you.

  • I found your staff very helpful and accommodating. I would use your services again.

  • I want to thank the Grange over sands branch personally and Lyn Liness at Kendal.

  • Many thanks for all your help at such a difficult time.

  • The service was amazing, Nikki provided extra help when I was in a very difficult situation. She had loads of patience with me about the call of duty.

  • I cannot thank you enough, you will never know how much it meant to me and my family. Thank you.

  • Pension sharing of investment procedures explained in 'laymen’s' terms with a friendly approach took the confusion out of a mind blowing complicated situation. Thank you Derek.

  • I have been and remain very satisfied by the service delivered to me by PT on general, Liz Redmond and her staff in particular.

  • Considering we are at opposite end of the country everything was dealt with as efficiently as possible.

  • Very happy with service received, thank you Pam and Sue.

  • I have no complaints about my dealings with PT, only praise for your professional and friendly service.

  • I would like to thank all concerned, for all their help, consideration and politeness.

  • Excellent service very helpful in guiding me especially from Chelsea Richards.

  • Excellent service from initial contact through to completion. Completely satisfied with efficiency and professionalism.

  • Martin explained the setting up of the trust and powers of attorney in layman's terms and made the process simple, clear and understandable.

  • Trystan was totally honest about what could happen which made me feel at ease.

  • Louise Devlin gave us excellent service.

  • Staff are easy to talk to and approachable.

  • Louise was a fantastic help right through.

  • Looked after all my affairs for an easy and stress free process.

  • I would like to thank Lindsey for all her help and expertise and in her professional but friendly manner.

  • All the staff in the property and legal department were all excellent.

  • Made me feel 'at ease' and confident that I was in good hands. Thank you.

  • Robyn kept me fully informed in a helpful and courteous manner. Amy was very helpful.

  • Great service, Lynn was brilliant. Thank you.

  • I think that Poole Townsend is a very good solicitor and Mr T Roberts and his colleagues are outstanding at their job. Thank you.

  • Thank you so much Tina and all the staff at Poole Townsend for all your hard work, and for making our dream of living in Lancaster come true. You're all stars.

  • Keep up the good work, brilliant service on all fronts. Thank you (special thanks to Caroline and Cassie).

  • Having never expecting to be in this position I was more than happy with the advice and support received. Excellent service.

  • Superb service all around Particularly from Lyn Liness.

  • Thank you for all your help and support it is greatly appreciated.

  • Joanne and Kellie were both professional and helpful throughout and were always there to answer our questions.

  • We have always used PT for our personal and business needs, and are always satisfied. Thanks.

  • Very happy with service, excellent staff and legal services very approachable.

  • Everyone was brilliant! Really efficient helpful and friendly, Will highly recommend. Thank you.

  • I am very grateful for your polite and professional support during the difficult time following my cousin Kathleen's death.

  • I would just like to take this opportunity to say thank you so much for what you've done for me and my family. It definitely wasn't the easiest case, but you really made me and Ged feel so calm throughout the whole process. It was lovely to have someone 'normal' to speak to, and it was nice to feel like anytime we needed anything, you were always available to help.

  • Very friendly service with excellent solicitors.

  • Joanne was very kind and supportive and professional. I was glad to use a local company as i was being hounded by legal agents following the accident and it was rather intimidating.

  • Very pleasant staff.

  • I have never experienced anything but the best from Mr Grunby & co it's a pleasure doing business with them.

  • Thank you for your friendly and supportive service.

  • Thank you very much for all your assistance and hard work; I felt really supported.

  • Great service provided and I am pleased with the outcome. Appreciate the help. Thanks again.

  • Everything was very well explained and I was happy with the service provided.

  • Very friendly & professional office with very helpful advice made clearly.

  • The delays were not of your making. The only bit of the process that was not helpful was working with 3 different solicitors. It made information flow feel disjointed occasionally.

  • I would recommend any of my friends to use Poole Townsend if they get in to any trouble. Thanks again for doing your best for me.

  • We found Jamie very professional and extremely helpful throughout our delays with this.

  • We are happy with your service. All aspects of the investment were explained clearly and fully and supported by the relevant paperwork.

  • We felt safe & confident in PT's abilities to help us in what was a very upsetting situation and are so pleased with the help we received.

  • We have already recommended you to our friends, thankyou again for your assistance in our house move.

  • I would like to thank everyone for their kind attention during and after the loss of my brother.

  • We felt safe & confident in PT's abilities to help us in what was a very upsetting situation and are so pleased with the help we received.

  • Excellent Service, Thankyou!

  • I would like to thank Tina Bower for all the help she gave me.

  • Happy with overall outcome

  • My solicitor was very very good in my dealings with him, top drawer.

  • Have been with P/T for 20 years. As always-Super Service.

  • Very professional and efficient staff- sold the house quickly. Thank you

  • Excellent service would definitely recommend Sue Pyne's services to family and friends.

  • Excellent service and communication; highly recommended.

  • Thank you very much for all your assistance with the purchase of Woodman's Cottage Ive just received the advising me that the sale has completed today. I will definitely be using you again for the sale of my land and property at Lindale and will be recommending your services to all my family and friends. I have already recommended you to a friend who requires legal assistance over a land matter.

  • PT made the whole sale process so easy for me that it almost seemed like magic - with a cheque at the end of it!

  • I would like to thank Tina Bower and Georgina from the state agents for making my house sale progress and complete so smoothly.

  • Everything was excellent that's why we came back second time and we would always come back to you, and we have recommended you to our friends as well. Fast - efficient service. Thank you

  • I felt very reassured that you do rentals as well as sales. I was some useful contacts given me for preparing the house for sale. All staff were very positive and reassuring from day one.

  • Thank you for your most excellent care and attention to the sale of this property.

  • Paige, Carol and the sales team were brilliant! Really helpful, professional, enthusiastic and friendly. you all made selling the house less stressful- its so handy having services all under one roof. Thank you

  • Very good service and kept informed of everything.

  • Excellent Service from start to finish

  • Excellent service and communication from start to finish.

  • Service provided by Lyn, Fiona and Paige (Kendal Office) was excellent and I would recommend to anyone.

  • An Excellent professional service, communication was always quick and clear to arrive. Thank you for your help

  • Very good service right off from house valuation through sale and completion, stress free on two occasions!

  • Everything Was Great, Thankyou

  • Amy Gunby made selling the house very easy. Thanks!

  • I would like to take this opportunity to thank Caroline, Naomi Stacey and Cassie for the very professional and efficient manner in which they dealt with my instruction. I would certainly recommend your services to others.

  • Friendly, informative and accommodating.

  • My whole experience was first class.

  • I liked Trystans honesty from the start and i got what he said which i respect massively, thank you

  • Many thanks, I felt totally at ease.

  • I heartily recommend Poole Townsend to all my friends and acquaintances in the area.

  • All the staff at Poole Townsend were very very professional and helpful

  • We would like to thank Su Foxon for the help and advice she gave us

  • Keep up the good work and advice!

  • Thanks so much with all your help and effort with pushing the sale through so quickly. I hope you'll pop in when I'm settled.

  • Everything work out well thanks!

  • I think Poole Townsend is the best company I am really grateful to have the pleasure of having you as my solicitors so I thank you.

  • Poole Townsend have dealt effectively and efficiently with both the sale of my old house and the purchase of my new home.

  • We have been delighted with the overall service, in particular Naomi from the estate agents and Matthew from the legal department. Both provided excellent service in their respective fields.

  • Smoothest conveyance I have ever been involved in

  • We had lots of problems with the mortgage provider but the team were very helpful and dealt with each issue and answered all questions. Mr & Mrs S J Rowland from Barrow - All the stages of out sale and next purchase handled smoothly and professional.

  • I would highly recommend your services to everybody, just as I was by a friend. Thank you once again and look forward to working with you again.

  • A great service and a pleasure to deal with, very professional.

  • The whole process from start to finish was excellent and helpful.

  • All went very well in the time scale that was predicted.

  • A very good service throughout the process, through to a successful conclusion! Thank you

  • Thank you for your excellent service.

  • Very friendly efficient service with clear understanding of costs ect.

  • No complaints what so ever, I am very pleased

  • All the staff were very polite and answered questions clearly. Dear Mrs Pyne and Pam, Many thanks for looking after my sale and purchase. What at first seemed a daunting task turned out to be one that I managed successfully but only with your help and patience. When things got fraught you answered my questions quickly and calmly. Once again many thanks for making everything seem so effortless

  • Amy at the Milnthorpe office was the best estate agent we have ever dealt with. She kept us fully up to date as the transaction progressed and we would certainly recommend your estate agency/solicitor’s package as we felt the sale went through quickly and efficiently because it was 'in house' Thank you so much.

  • Chelsea was always helpfull when I rang the office - very polite. Just want to say thank you.

  • Excellent service provided especially given that it was out of hours. The matter was dealt with sensitivity and an extremely professional the highest prioritise - in my opinion

  • In my opinion the service does not need to improve. Everything was dealt with professionally and with expertise.

  • Joanne has been extremely kind as well as professional, organised and supportive.

  • Very helpful staff.

  • Joanna Mott at the Ulverston branch was dealt with the selling of the property - I have found her to be extremely helpful and supportive throughout the process. Joanna responded to any queries in an informed and timely manner.

  • Well done. Excellent levels of service throughout from initial Estate Agency appointment through to the various legal formalities. You took the heat out of a stress situation. Especially thanks to Vicky Tyson & Sue Johnson

  • Many thanks to Derek and your team for your support and caring professionalism. An impressive service!

  • Very pleased to have picked up the keys to our property today, just wanted to pass on my thanks for all your help during this process. I’ll be happy to recommend you for conveyancing in the future!

  • Vicky worked extremely hard to find a mortgage. From first meeting to mortgage offer in under 2 weeks was very impressive.

  • Having recently been bereaved, I was dealt with very sympathetically by my solicitor Martin Oates- who guided me through all relevant paperwork in a kind and understanding manner.

  • Susan Pyne was absolutely fantastic and went the extra mile to ensure everything happened to our agreed dead line. We would recommend her to anyone in need of legal advance. Thank you.

  • Good service and value. Good knowledge of transaction.

  • Seamless, Professional Service, Many thanks to the whole team.

  • Thanks you for all your help.

  • Jamie Williams was very helpful, Thank you.

  • Excellent professional service.

  • Excellent, Jamie Williams was courteous and well informed.

  • Can't fault anything about the service I received, Jamie was very helpful and considerate.

  • Perfect service at all times.

  • Everything was what I expected and I would like to thank Trystan Roberts.

  • Everything was carried out satisfactorily to some tight time scales. We would recommend you to anyone.

  • I would just like to thankyou for all your help and support throughout my tenancy at Walney, the staff are all lovely and have been great and I would recommend Poole Townsend to anyone who was considering renting.

  • I have received excellent care – timely and always helpful and clear – many thanks.

  • The service I have received since asking you to sell our property has been absolutely first class.

    All of the girls in the office have been friendly, efficient and a pleasure to deal with. From your first visit, to the subsequent sale, I have been impressed and extremely satisfied with the professional way everything has been dealt with. At every step of the process your office has ensured we have been kept informed. The legal department have liaised with your office, and me, to make the whole process as easy and as speedy as is possible. The brochure you produced and the photographs you took were also first class. I feel that the service and experience we have had with Poole’s could not have been bettered. Once again a huge thank you to everyone involved.

  • My thanks to Poole Townsend staff for their services over the past 15 months. I have no hesitation in recommending Poole Townsend and look forward to using your services again when I return.

  • I have no further comment to add to the excellent service I experienced and look forward to further dealings.

  • Lindsay and I would also both like to thank you for the excellent way that you dealt with our purchase.

    Having had significant issues with our own estate agents we were very impressed by your professionalism and attention to detail and we will certainly recommend Poole Townsend to our friends. Thank you also for the card.

  • Excellent service. We both felt that the advice and guidance given by Lyn was clear and easy to understand.

    She helped to take the stress out of our mortgage decision and helped us choose a product that was right for us.

  • I would also like to take this opportunity to thank you and your colleagues at Pooles for how you have handled the tenancy from start to finish.

    Your customer service has been exceptional and I would have no hesitation in recommending you to friends and colleagues.

  • Excellent Service – Personal Injury Department.

  • Very professional service from start to finish.

  • Really pleased with the service from start to finish. Would definitely recommend to others

  • Excellent service, everything explained clearly, very friendly & polite Staff. Thank You

  • Prompt efficient service. Matters completed within the timescale stated.

  • Thank you for been a great letting agent and we will recommend you to other people

  • The staff were all really friendly and helpful and always replied to my emails and phone calls very quickly.

    I was really pleased with the service and was kept updated with the progress from the start of buying the property to the completion. The mortgage advisor was also very helpful and helped sort out all my house insurance… etc. Many thanks to Poole Townsend for helping me buy my first home.

  • An excellent service I would recommend Poole Townsend solicitors to anyone especially Mr T Roberts & Mrs Jane Tunn. Thank you both.

  • Working with Tina Bower was an absolute pleasure, will use you guys for all of our legal business needs.

  • Courteous service at all times, thank you.

  • Mr Roberts was fantastic, I will always be extremely grateful for his advice and support.

  • We were more than satisfied.

  • Thank you for your help, I’m very happy about services of your company.

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